Help Center · We've Got Answers
How can we help?
Browse topics, search, or open the chat bottom-right for live help.
Account & Login
4How do I create an account?
Click 'Sign up' top-right. Enter email, password, name, country. Confirm via email. Total time: under 2 minutes.
I forgot my password — what now?
Click 'Forgot password' on the login page. We email a reset link. Link expires in 1 hour.
Can I change my email?
Currently no — email is your unique ID. If you need a different email, contact support and we'll move your account manually.
How do I enable two-factor authentication?
Dashboard → Profile → Security → 'Enable 2FA'. Use Google Authenticator or Authy. Strongly recommended.
Deposits
4What payment methods can I use?
bKash, Nagad, USDT (TRC20), Binance Pay. More methods coming.
What is the minimum deposit?
৳500 for all methods.
Why didn't my deposit show up?
Most deposits clear in 2-10 minutes. If it's been longer, screenshot your transaction and message support — we'll find it.
Can I cancel a deposit?
Once you've sent the money to our agent, no — the funds are in motion. We'll credit them once received.
Withdrawals
4How long do withdrawals take?
Standard accounts: 24 hours. Silver: 12h. Gold: 6h. Platinum: 1h. Diamond: 5 minutes. Times start from withdrawal approval, not request.
Why was my withdrawal paused?
Most common reasons: active bonus still has wagering left, or anti-fraud review. Support can confirm exactly which one.
Can I withdraw to a different account than I deposited from?
By default no — deposit method = withdrawal method. Exceptions for valid reasons (account closed, deceased, etc.) handled case-by-case.
Are there withdrawal fees?
We charge no fees. The payment provider may charge their own (e.g. bKash cash-out is ~1.85%).
Bonuses & Promotions
5How does the welcome bonus work?
Deposit ৳500 or more. We match 200% (up to ৳20,000) into your Bonus balance. Wager 40× the bonus on eligible games within 7 days to convert it to cash.
Why is my Bonus balance separate from Cash?
Cash is yours — withdrawable anytime. Bonus is locked until you complete wagering. Bets pull from Cash first; Bonus only when Cash is empty.
Which games count toward wagering?
Only bonus-eligible games. Currently Coin Flip. As we launch more games we'll mark each one's eligibility on its card.
What happens if my bonus expires?
Remaining bonus balance and any unfinished winnings are forfeited. Cash balance is untouched.
Can I have multiple bonuses at once?
No — one active bonus at a time. Finish or forfeit the current one before claiming another.
Games
4What does 'Provably Fair' mean?
Every game outcome is derived from server_seed + client_seed + nonce via HMAC-SHA256. After the round, server_seed is revealed so you can recompute the result yourself. We literally cannot rig it after the fact.
Why is the RTP lower in Bonus mode?
Bonus games run at 70% RTP (vs 80% for cash bets). This is mathematically how we keep the system sustainable while still offering generous bonuses. Stated upfront in every bonus T&C.
What's the max bet?
Each game has its own min/max. Plus while a bonus is active there's a ৳200/round cap regardless of game limits.
Can I play with no deposit?
Yes — every game has a free demo at /originals/<game>/demo with 1,000 demo credits. No real winnings; pure practice.
VIP Program
4How do I get VIP status?
Just play. Every taka you wager counts toward lifetime total. Cross a threshold, get promoted automatically. No application.
What's the cashback?
5-15% of net losses per week, depending on tier. Paid every Monday at noon local time, directly to Cash. No wagering required.
Can I lose my VIP tier?
No. Once earned, always yours. We don't strip perks for inactivity.
What perks come with Diamond?
Personal manager 24/7, instant 5-minute withdrawals, no daily withdrawal cap, custom bonuses, invite-only events.
Security & Safety
4Is my data safe?
Yes — passwords are bcrypt-hashed and all traffic is HTTPS-only. See Privacy Policy for full details.
What if my account is hacked?
Email support immediately. We can freeze the account within minutes pending review. Login history shows every recent device.
How do I set deposit limits?
Dashboard → Profile → Limits. Reductions are instant; increases take 7 days for your safety.
What is self-exclusion?
Permanent account closure. We will not re-open even if you ask. Read more on the Responsible Gambling page.
Contact
Still need help?
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